Overview
This guide walks you through signing in to your BlockFi account, common login problems and fixes, steps for account recovery, and best practices to keep your funds safe. Whether you use email and password or multi-factor authentication (MFA), these clear, practical instructions will help you regain access quickly and securely.
How to Sign In (Step-by-step)
- Open your browser and navigate to the official BlockFi login page (type the URL directly or use a saved bookmark).
- Enter the email address you used to create your BlockFi account.
- Type your password carefully — passwords are case-sensitive. Use a password manager to autofill if you have one.
- If prompted, complete multi-factor authentication (MFA) with your authenticator app or SMS code.
- Click Sign In. You should be redirected to your BlockFi dashboard.
Tip: Always confirm the website URL begins with https:// and the domain is correct before you enter credentials.
Troubleshooting Common Login Issues
If you cannot sign in, try these checks in order:
- Wrong password: Use the “Forgot password” link to reset it. Check your email (and spam/junk folder) for the password reset link.
- Locked account: After multiple failed attempts an account may be temporarily locked — follow on-screen instructions or contact support.
- MFA problems: If your authenticator app is lost or replaced, use your backup codes or follow BlockFi’s 2FA recovery process.
- Browser issues: Clear cookies and cache or try an incognito/private window. Ensure browser extensions aren’t blocking scripts.
- Network restrictions: Disable VPNs or corporate firewalls that could block access.
Account Recovery & Reset
To recover access when you cannot sign in, start with the “Forgot password” flow. If that fails because you no longer have access to the recovery email or lost your 2FA device, contact BlockFi support with identity verification documents they require. Expect to provide personal information and ID to confirm account ownership.
Security Best Practices
Protect your BlockFi account with a strong, unique password and enable an authenticator app (TOTP) for MFA instead of SMS when possible. Store backup recovery codes in a secure place, use a reputable password manager, and enable device-based protections (lock screens, biometrics). Beware of phishing emails and never share your password or 2FA codes with anyone.
FAQ
Q: What if I don’t get the password reset email?
A: Check spam folders, confirm the correct email address, and add BlockFi to your safe-senders. If still missing, contact support.
Q: How long does account verification take?
A: Verification timelines vary — it can be immediate or take several business days depending on required documentation.